Si usted es un consumidor, a partir de la fecha en que comienza por primera vez su Suscripción, usted
tendrá 14 días para ejercer su derecho de cancelación sin causa, siempre y cuando no se haya
beneficiado de los Servicios ni haya comenzado a utilizarlos antes del final de ese período de 14
días.The customer must notify enuvo in writing (email, letter, etc.) within the specified period. It
is up to the consumer to prove that their notification was sent and received within deadline.
You are considered to have benefited from or started to use the Services if, starting from the
moment of your paid upgrade, at least one survey has collected at least one new answer (meaning that
you have shared your survey and collected new answers) or if you have used your newly acquired
privileges to process or export your collected responses.
Any external costs that enuvo had to bear during the initial payment (e.g. credit card fees) will be
deducted from the refund amount. Additionally, the cost of reimbursement as well as a proportionate
handling fee may be charged to the consumer.